We have noted that many employees who use EPSON printers have experienced an issue where documents and photos are printed very faintly and are hardly legible as a result. We have also noted that the issue is mostly limited to apps like Google Chrome, Microsoft Edge, and a select few other applications that make use of their own print dialog boxes (where print options are selected before being sent to the printer).
This is caused by these applications defaulting to the lowest-possible print-quality (or "dpi") available through the printer driver, instead of using our preset defaults we have made on the server. Unfortunately, because of the way these applications behave, there is no way to force them to utilize our preset default printing values. On these EPSON printers, the lowest value is 300dpi, which is considered "Draft" quality hence the very faint printing. Simply changing this value to 600dpi (aka "Normal" quality) fixes the faint printing.
Note the difference between the two print jobs shown below. One page was printed at the default 300dpi setting in Google Chrome, while the other was printed at the correct 600dpi:
The fix is thankfully simple. If you have printed a document that is experiencing this faint symptom, open up the print dialog once again, and see below:
Clicking the "More settings" menu will open an array of settings that are adjustable. Scroll down, and you will see "Quality" listed as a setting. It will currently show "300 dpi". The only other option in this setting is the correct one: "600 dpi".
Pressing "Print" at this point will print the document correctly with full color and legibility. Thankfully, Chrome will remember this setting change and so the fix will be permanent once the setting has been changed. Please note you will also have to change this setting on Microsoft Edge if you use it, or any other applications you may use that prints out a faint document. Furthermore, if the PC you use is shared with other employees, this fix will need to be performed by each user of the computer.